“Adadi” initiative…reliability and efficiency – Taghreed Ibrahim Al-Tasan
Tweet by Ibrahim Al-Tasan
In a step that embodies a future vision aimed at improving the quality of services and enhancing the confidence of beneficiaries, the National Water Company announced the allocation of a comprehensive guide on its official website for documenting water meters.
This initiative comes within the “Adadi” project launched by the Saudi Electricity and Water Regulatory Authority, to be the cornerstone of improving the relationship between service providers and beneficiaries, in order to achieve a balance between preserving natural resources and ensuring customers’ rights.
Documenting water meters is not just a technical procedure related to updating data; Rather, it is an integrated approach that reflects the philosophy of empowerment and partnership between the institution and the beneficiary. Thanks to this documentation, a direct and transparent relationship is achieved between the meters and their actual owners, whether they are owners or tenants, which contributes to building a more reliable and efficient service system.
The importance of this step lies in its ability to overcome traditional obstacles that may affect the quality of service, such as issuing incorrect invoices or delaying their arrival, in addition to providing immediate maintenance notifications to the concerned beneficiaries.
This initiative is not limited to facilitating procedures only, but also enhances the concept of justice in access to services. It ensures that every beneficiary enjoys his full rights to benefit from water services, in proportion to his actual consumption, which reflects the company’s commitment to working according to high standards of transparency and responsibility.
Perhaps the greatest impact of this step is to raise the level of trust between customers and service providers, as the beneficiary feels reassured that there is a robust mechanism to preserve his rights and ensure his optimal use of resources.
The National Water Company was keen to design an easy-to-use guide that includes answers to the most common questions that customers ask about the documentation process. The guide provides a comprehensive explanation of the concept of documenting meters, its importance, and the steps to complete it, which makes the process clearer and easier for everyone.
The company also attached illustrated explanatory guides to ensure that customers obtain accurate information in a simplified and practical manner.
This project is praised not only because it reflects the company’s keenness to provide advanced services, but also because it embodies a deep understanding of the community’s needs and a continuous endeavor to improve the quality of life.
When services are based on transparency and direct communication, tangible results are achieved that beneficiaries feel in their daily lives.
Hence, the company calls on customers to document their water meters as a necessary step to preserve their rights and ensure that they benefit from all available services.
In light of the transformations that the Kingdom is witnessing towards achieving Vision 2030, this initiative is a living example of how modern technologies and services can be adapted to enhance sustainability and improve the quality of life.
Documenting meters is not just a routine procedure; Rather, it is a practical model that reflects how institutions can effectively contribute to building an integrated and developed society, where individual needs meet national goals in complete harmony.
